Privacy Policy

Accounts: your company name, your name, email, and a salted hash of your password (never the password itself. If you add a mobile number and tick the SMS box at sign-up, we also store the exact wording you agreed to, the time you agreed, and which form it came from, so the record of your consent is the sentence you actually read, not a checkbox.

Affiliates: name, email, PayPal email, and the referral code you choose. If you arrive through an affiliate link we set a 90-day cookie holding that code so the referral can be credited.

Your business data: the customers, bookings, vessels, documents, and messages you put into the service. Here we act as a processor on your behalf: your customers are your customers, and we use their data only to run the service for you.

SMS from Charter OS is opt-in only. The mobile number field at sign-up is optional, and the SMS consent checkbox beside it is separate, optional, and unticked by default. Leaving it unticked does not affect your account. Consent is not a condition of purchase.

If you opt in, you may receive onboarding and account updates, replies to questions you send us, and occasional product news and offers. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. See our SMS Terms for the full program terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you are a customer of a charter company that runs on Charter OS, that company (not Charter OS) collected your consent and sends you those messages under its own registered A2P 10DLC campaign and its own phone number. Your STOP goes to them, and we record it on their behalf. Contact that company for their messaging terms.